摘要
冲突管理不仅是企业管理者,也是企业员工需要掌握的一项重要工作技能。通过333份调查问卷,检验了员工冲突管理行为对工作满意度和创新绩效的影响。结果表明,倾向于采取合作和折衷型冲突管理行为的员工拥有更高工作满意度;合作型冲突管理行为与创新绩效正相关,而回避与创新绩效负相关。
It is important for both manager and employee to master the skills to manage conflict. Based on a survey of 333 questionnaires, we examined the effects of conflict management behavior on job satisfaction and innovation performance. Results show that （1） cooperation and compromising conflict management behaviors were positively related to job satisfaction; （2） cooperation conflict management behavior was positively related to innovation performanc, and avoiding conflict management behavior was negatively related to innovation performance. In the end, future research direction was given.
出处
《系统管理学报》
北大核心
2009年第2期211-215,共5页
Journal of Systems & Management
基金
国家自然科学基金资助项目(70631004)
关键词
冲突管理行为
工作满意度
创新绩效
conflict management
job satisfaction
innovation performance
