摘要
目的加强门诊护理行为文化建设,提升门诊病人的护理满意度,提高门诊护理管理质量。方法开展系列文化年活动,应用行为文化加强护理服务,完善服务流程,开展门诊病人电话回访服务,树立护士长和模范护士的榜样作用,开展门诊护理教学查房等措施。结果护士的凝聚力增强,护理质量得到提高,门诊病人对护理服务满意度由实施前的85.69%上升到实施后的93.64%,丰富了医院文化的内涵。结论护士长在医院文化建设中承担了"教练"的角色,护士代表医院文化的中坚力量,应引起管理者的重视。
Objective To strengthen the quality of nursing management. Method faction and improve the improve nursing service and modify service flow, develop telephone follow - up service for outpatient patients,set up role - models of excellent nurses and head nurses,and implement teaching ward rounds. Result As a result,the nurses＇ cohesion was enhanced and the quality of nursing was improved. Conclusion The head nurse plays a role-model in the construction of hospital culture,which need to be attached great importance.
出处
《护理管理杂志》
2007年第11期28-29,共2页
Journal of Nursing Administration
关键词
行为文化
门诊
病人满意度
behavioral culture
outpatient department
patients＇ satisfaction
