1Philip M. Morse, Library Effectiveness : A System Approach Mass. :MIT Press 1969:93. 被引量:1
2Brophy D, CouUing K. Quality management for information and library managers Hampshire, England : Aslib Cower, 1996:133. 被引量:1
3Orr O H Measuring the goodness of library services : a genera framework for considering quantitative measures Journal of Documentation, 1973(29) : 315 - 332. 被引量:1
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2[2]Brophy D, Coulling K. Quality management for information and library managers. Hampshire, England: Aslib Gower, 1996.133 被引量:1
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