摘要
IT外包企业的核心能力是其竞争优势的重要源泉。根据调研数据,对我国IT外包企业核心能力的构成要素进行研究,发现对于我国IT外包企业而言,客户关系管理能力、服务交付能力、人力资源管理能力是构成其核心能力的三大要素。IT外包企业未来应该从这些方面要素着手加强核心能力建设,以便为自身长远发展积蓄力量。
Core competence is the source of competitive advantage for IT outsourcing vendors.Based on survey data,this paper analyzes the factors constructed core competence of IT outsourcing vendors.Client relationship management ability,service delivery ability and human resource management ability are the three most important factors for core competence.IT outsourcing vendors should strengthen the building of core competence in these factors,so as to contribute for long-term development.
出处
《电子测试》
2013年第6S期278-279,共2页
Electronic Test
关键词
IT外包
核心能力
企业能力理论
IT outsourcing
core competence
enterprise capability theory
