摘要
目的:通过电话回访,让患者参与到改善和提高医疗的服务质量中,使患者的满意度提得到提高。方法:采用前后对照的研究方法,以实施电话回访后出院患者为研究组,时间2011年4月～2012年3月。实施前出院患者为对照组,2010年1月～2010年12月。调查住院期间患者受服务经历和对服务的满意度,提出的意见和建议。结果:通过回访笔者了解了自身存在的问题,并针对性的做了改进,患者满意度得到了提升。出院患者电话回访满意度呈上升状态。结论:对患者电话回访能查找医疗服务质量的薄弱环节加以改进,提高护患关系,能进一步的指导患者,使患者受益,提高患者满意度。
Objective Through telephone interviews,to allow patients to participate in to improve and enhance the quality of medical services,patient satisfaction to mention improved.Methods Before and after comparison,to the implementation of the telephone follow discharged patients for the study group,time from April 2011 to March 2012.Discharged patients in the control group prior to the implementation in January 2010 to December 2010.Survey of hospital patients by service experience and satisfaction with the services and put forward opinions and suggestions.Results Through a return visit to understand their own problems,and targeted improvements have been made,patient satisfaction has improved.Conclusion Patients discharged telephone interviews satisfaction rise.The patient calls the conclusion a return visit to be able to find the weak links to improve the quality of medical services,to improve the nurse-patient relationship,and further guidance to the patients so that patients benefit,and improve patient satisfaction.
出处
《中国美容医学》
CAS
2012年第12X期39-40,共2页
Chinese Journal of Aesthetic Medicine
基金
深圳市宝安区科技计划项目
项目编号:20110505
关键词
出院患者
电话回访
满意度
discharged patients,telephone interviews,satisfaction
