摘要
随着铁路货运信息化、内勤业务集中化的推进与发展,货运内勤对生产作业数据传输的有效性及一致性提出更高要求。新形势下的核算制单作业在完成日益增长制单任务的同时,应最大限度保证货物运单记载信息及电子数据传输信息的完整性及准确性。分析传统的作业方式存在沟通渠道多元化造成信息可溯性较差、内在影响因素较多造成作业质量较难把控、现场作业数据推送质量不高影响作业质效等问题,提出人机融合作业组织模式,实施梳理规章规定、统一作业流程、总结作业模板、建立自控机制、细化绩效考评等措施,发挥基于机器人流程自动化(RPA)的自动作业与人工作业优势,努力解决存在问题,达到提高作业效率、作业质量、管理效能的目的,为铁路货运高质量发展提供实践经验和基础保障。
With the advancement and development of railway freight informationization and centralization of internal services,freight internal services have put forward higher requirements for the effectiveness and consistency of production operation data transmission.Under the new situation,while completing the increasing document making tasks,the accounting and document making operations should ensure the completeness and accuracy of the information recorded in the cargo waybill and electronic data transmission to the greatest extent possible.Traditional operations have practical problems such as poor information traceability due to diversified communication channels,difficulty in controlling operation quality due to multiple internal influencing factors,and low quality of on-site operation data push,which affects operation quality and efficiency.Therefore,a human-machine fusion operation organization mode was proposed,which implemented rules and regulations,unified operation processes,standardized operation standards,established self-control mechanisms,and detailed performance evaluations,leveraging the advantages of automatic operations by robotic process automation(RPA)and manual operations,striving to solve existing problems,and improving operation efficiency,operation quality,and management efficiency.The results provide practical experience and basic guarantees for the high-quality development of railway freight.
作者
刘赫
LIU He(95306 Freight Logistics Service Center,China Railway Beijing Group Co.,Ltd.,Beijing 100860,China)
出处
《铁道货运》
2024年第9期45-49,55,共6页
Railway Freight Transport
基金
中国铁路北京局集团有限公司科技研究开发计划课题(2024CH02)。
关键词
铁路货运
内勤
人机融合
核算制单
组织优化
Railway Freight
Internal Service
Human-Machine Fusion
Accounting and Document Making
Organization Optimization
