摘要
[目的/意义]从被替代搜寻者视角厘清任务情境下用户替代性信息搜寻的具体路径,探究其中的关联因素及基本行为模式,对于提高信息检索的效率和准确性,提升用户信息搜寻体验具有重要意义。[方法/过程]共设计一项实验、两项研究,综合利用实验方法和质性方法对任务情境下用户替代性信息搜寻行为模式开展研究。在研究一中,设计9种任务情境,对用户信息搜寻过程进行观察和跟踪记录;在研究二中,对实验对象进行基于5W1H的半结构化访谈,结合问卷调查,提炼并总结用户替代性信息搜寻行为过程的各项关联因素。[结果/结论]构建多路径用户替代性信息搜寻行为过程模型和任务情境下用户替代性信息搜寻机理模型。发现用户替代性信息搜寻行为受到多重因素影响,可以被视为用户在信息需求的驱动下选择人—机替代和/或人—人替代中的多方平台与渠道获得目标信息的过程,体现了用户对高质量信息的需要,也暴露出用户在信息海洋中难以满足需求的现状。
[Purpose/significance]It is of great significance to clarify the specific paths of users’proxy information seeking in the task contexts and explore the associated factors and basic behavior patterns of users’proxy information seeking behaviors from the perspective of the surrogate seekers for improving the efficiency and accuracy of information retrieval and improving users’infor-mation seeking experience.[Method/process]One experiment and two studies were designed,and the experimental method and qualitative method were comprehensively used to study the proxy information seeking behavior patterns of users in specific task con-texts.In study 1,9 task contexts are designed to observe and track the user information seeking process.In study 2,a semi-struc-tured interview based on 5W1H was conducted on the experimental subjects,combined with a questionnaire survey,and various re-lated factors in the process of users’proxy information seeking behavior were extracted and summarized.[Result/conclusion]The process model of multi-path users’proxy information seeking behavior and the mechanism model of users’proxy information seeking in different task contexts are constructed.It is found that users’proxy information seeking behavior is affected by multiple factors,which can be regarded as the process of users choosing multi-platforms and channels in Human-AI surrogation and/or Human-Hu-man surrogation to obtain target information driven by information needs,which reflects users’need for high-quality information,and also exposes the current situation of users’difficulty in meeting needs in the information ocean.
作者
李梓奇
姚立颖
郭映彤
肖蔼玲
Li Ziqi;Yao Liying;Guo Yingtong;Xiao Ailing(Faculty of History and Culture,Hubei University,Hubei Wuhan 430062)
出处
《情报理论与实践》
CSSCI
北大核心
2024年第8期12-19,共8页
Information Studies:Theory & Application
基金
国家社会科学基金青年项目“人工智能场景下用户替代性信息搜寻行为形成机理研究”的成果,项目编号:23CTQ023。
