摘要
目的:探索护士情绪劳动对离职倾向的影响,以及职业嵌入的中介作用和积极情绪的调节作用。方法:采用方便抽样的方法对山东省某三级医院的532名护士进行问卷调查。结果:表层扮演正向影响离职倾向,职业嵌入在此关系中发挥中介作用,积极情绪在表层扮演与离职倾向关系中发挥调节作用。深层扮演负向影响离职倾向,职业嵌入在此关系中发挥中介作用,积极情绪在深层扮演与离职倾向关系中的调节作用不显著。结论:情绪劳动的两种不同策略对离职倾向有相反的影响,这种相反的效应可能是由于不同情绪劳动策略对职业嵌入有着相反的作用所导致的。积极情绪仅调节表层扮演与离职倾向的关系,积极情绪越高,表层扮演对离职倾向的正向影响越弱。
Objective:To explore the effect of emotional labor on nurses'turnover intention,as well as the mediating role of occupational embeddedness and the moderating role of positive emotion.Methods:532 nurses from a tertiary hospital in Shandong Province were selected by convenience sampling to conduct a questionnaire survey.Results:Surface acting had a positive effect on turnover intention,and occupational embeddedness played a mediating role on the relationship between surface acting and turnover intention.Positive emotion played a moderating role on the relationship between surface acting and turnover intention.Deep acting negatively affected turnover intention,and occupational embeddedness played a mediating role on the relationship between deep acting and turnover intention.The moderating effect of positive emotion in the relationship between deep acting and turnover intention was not significant.Conclusion:The two different strategies of emotional labor had opposite effects on turnover intention,which may be caused by the opposite effects of different emotional labor strategies on occupational embeddedness.Positive emotion only moderated the relationship between surface acting and turnover intention.The higher the positive emotion,the weaker the positive impact of surface acting on turnover intention.
作者
吕艺芝
王学谦
薛雅娴
倪士光
LYU Yi-zhi;WANG Xue-qian;XUE Ya-xian;NI Shi-guang(Shenzhen International Graduate School,Tsinghua University,Shenzhen 518055,China)
出处
《中国临床心理学杂志》
CSCD
北大核心
2024年第1期155-159,共5页
Chinese Journal of Clinical Psychology
基金
2023年度广东省哲学社会科学规划课题(GD23SQXY01)
深圳市哲学社会科学规划课题(SZ2021B005)。
关键词
离职倾向
情绪劳动
职业嵌入
积极情绪
Turnover intention
Emotional labor
Occupational embeddedness
Positive emotion
