摘要
为了提高用户在自助服务终端的使用体验,文章围绕用户、产品与环境之间的交互关系,从产品属性、用户差异和交互环境三个方面对自助服务终端进行了可供性分析。以无人零售终端为例,从产品属性、用户、交互环境和情感四个方面提出了自助服务终端的设计策略。以可供性理论为视角,可以激发用户自主感知与自助服务终端潜在的交互关系,充分发挥可供性引导暗示的功能,提升用户体验。
In order to improve the user experience in self-service terminals,this paper analyzes the affordance of self-service terminals from three aspects:product attributes,user differences and interaction environment,focusing on the interaction between users,products and the environment.Taking the unmanned retail terminal as an example,the design strategy of self-service terminal is proposed from four aspects:product attributes,users,interactive environment and emotion.From the perspective of the theory of affordance,it can stimulate the potential interaction between users'self perception and self-service terminals,give full play to the function of guidance and suggestion of affordance,and improve the user experience.
作者
刘琦
肖旺群
张子文
Liu Qi;Xiao Wangqun;Zhang Ziwen
出处
《工业设计》
2023年第6期95-97,共3页
Industrial Design
基金
2018年度教育部人文社会科学研究项目(项目编号:18YJCZH197)。
关键词
可供性
自助服务终端
无人零售终端
产品设计
用户体验
Affordance
Self Service Terminal
Unmanned Retail Terminal
Product Design
User Experience
