摘要
通过了解老年用户在使用铁路自助服务终端中的操作特征和生理、心理情况,提出了针对老年用户的界面通用设计准则,据之调整、优化了现有铁路自助终端界面。通过对比实验及系统可用性问卷、计算机系统可用性量表对新旧界面进行了可用性测评,获取了感知任务难度、自信度、任务完成时间、完成率、点击操作绩效与SUS值、CSUQ值等指标。多项数据对比的结果均显示老年用户对新界面的接受程度更高,说明提出的通用设计准则能够有效地针对老年用户的自助服务终端界面设计进行优化指导,提高了界面的可用性水平和适老性,提高了老年用户使用体验。
Through understanding the operating characteristics and physiological and psychological conditions of the elderly users in using the railway self-service terminals, this paper puts forward the general design criteria of the interface for the elderly users, and adjust and optimize the existing railway self-service terminal interface. The usability of the new and old interfaces was evaluated by comparing the experiment and the system usability questionnaire, and the perceived task difficulty and confidence, task completion time, completion rate, click performance and SUS value were obtained. The results of many data comparisons show that older users are more receptive to the new interface, indicating that the proposed universal design guidelines can effectively guide and optimize the interface design for older users, and improve the level of interface usability and age-friendliness, improving user experience for the elderly.
作者
汪颖
李喆沁
WANG YING;LI ZHEqin
出处
《创意设计源》
2020年第6期60-67,共8页
Idea & Design
基金
2019年度浙江省自然科学公益技术研究计划“数字鸿沟背景下老年用户与一般用户通适的铁路自助服务终端研发”(项目编号:GF19F020061)
2019年度浙江理工大学基本科研业务费专项资金资助“乡村振兴背景下农村老年人公共产品需求分析与设计研究”(项目编号:2019Q082)阶段性成果。
关键词
数字鸿沟
老年用户
可用性
通用设计
digital divide
elderly users
availability
universal design
