摘要
在部分关键技术领域,创新不足是我国企业受制于人的重要原因。提升企业技术创新绩效对于打破西方国家对我国的技术封锁具有重要意义。基于资源基础观的“能力决定绩效”思想,构建客户关系能力对企业技术创新绩效影响的理论模型。在对客户关系能力、客户知识共享、企业技术学习及企业技术创新绩效进行界定的基础上,进一步对上述概念关系进行深入分析。结果发现,客户关系能力不仅能够直接影响企业技术创新绩效,而且可以通过客户知识共享与企业技术学习对技术创新绩效产生间接影响。因此,企业既需要注重科技人才队伍培育和研发基础设施建设,更要注重相关人才职业素养、职业规范和职业能力,以及优质产品生产能力、组织协调能力建设,从而全面提升客户关系能力。
The issues of inadequacy of innovation capability in many technical fields and dependence on core technologies hinder China’s high-quality development.Improving the technological innovation performance of enterprises is of great practical significance for breaking the monopoly of western countries over core technologies,boosting the competitiveness of Chinese enterprises in the international market,achieving the mission of“high-level scientific and technological self-reliance and self-improvement”and realizing the strategic goal of innovation-driven high-quality economic growth.On the basis of the literature review,this paper follows the resource-based view of strategy that capability determines performance and the theory of corporate value co-creation to build a theoretical model with customer knowledge sharing and corporate technological learning as the mediators,customer relationship capability as the independent variable and corporate technological innovation performance as the dependent variable.After defining each variable in the model and performing a theoretical analysis of logical relationships between these variables,the study proposes the theoretical hypothesis that customer relationship capability not only directly influences the technological innovation performance of enterprises,but also indirectly influences their technological innovation performance by influencing customer knowledge sharing and corporate technological learning.Through the connections among customer relationship capability,customer knowledge sharing,corporate technological learning and corporate technological innovation performance,this paper reveals how capability determines performance from the perspective of value co-creation in technological innovation between enterprises and customers.It further defines customer relationship capability as the ability of enterprises to communicate with and serve customers from the perspective of enterprise,and this definition helps better understand customer loyalty to enterprises and val
作者
熊建桥
郭跃进
Xiong Jianqiao;Guo Yuejin(School of Business Administration,Zhongnan University of Economics and Law,Wuhan 430073,China)
出处
《科技进步与对策》
CSSCI
北大核心
2023年第5期75-83,共9页
Science & Technology Progress and Policy
基金
国家社会科学基金项目(15BGL036)。
关键词
客户关系能力
客户知识共享
企业技术能力
技术创新绩效
Customer Relationship Capability
Customer Knowledge Sharing
Technological Capabilities of Enterprises
Technological Innovation Performance
