摘要
[目的/意义]研究突发公共卫生事件爆发地区居民的信息需求与持续变化情况,为涉疫地区政府在政策信息披露的供给量、精准性等方面提供建议,帮助政府在未来更好地进行危机管理。[研究设计/方法]通过访谈识别疫情爆发地区居民的信息需求类型,结合需求设计问卷调查居民疫情期间对各类信息的重要度和对地方政府相关信息披露的满意度;采用CIPA分析方法识别整体居民信息需求演化趋势,分析重点信息类别趋势变动原因。[结论/发现]相比社交平台中的疫情信息需求,疫情爆发地区居民信息需求类型更丰富且更为强烈,随着疫情在不同地区的演变该特征并未发生显著变化。因信息过载等问题导致信息重要度随地区演变呈现先上升后下降的整体趋势,但各类疫情信息的满足程度都呈现一定上升趋势。发生显著演化的信息集中在生活与物资信息类,其重要度与满意度均逐渐提升,最终到达第I象限“继续保持”区域。[创新/价值]相比社交平台中宽泛的数据,本文聚焦疫情爆发当地居民的真实信息需求,反映了居民信息需求的潜在趋向,研究结论对涉疫地区政府的决策更具参考价值;研究方法上,在CIPA方法的基础上引入时间属性,扩展了该分析方法的适用范围。
[Purpose/Significance]This study aims to obtain the information needs and continuous changes of residents in areas where public health emergencies occurred to provide suggestions on the supply,timeliness and precision of political information disclosure of local government,which can be used to help the government to conduct better crisis management and information disclosure in the future.[Design/Methodology]The types of residents'information demand in the epidemic area are identified by the preliminary interviews.The residents'perceived importance of various types information and satisfaction of local government related information disclosure during the epidemic period are investigated through designed questionnaire.Later,the evolution trend of the overall residents'information demand is identified by CIPA analysis method,and the reasons for the trend changes of key information categories are analyzed.[Findings/Conclusion]Compared with the epidemic information demand on social platforms,the type of information demand of residents in the outbreak areas is more abundant and stronger,and this feature does not change significantly along with the evolution of the epidemic in different regions.The information importance is increasing firstly then decreasing overall with the regional evolution because of information overload and other issues,but the satisfaction on all kinds of epidemic information is on a certain rise.The significantly evolved information is concentrated in"life and material information",the importance and satisfaction of information need both gradually increas,and finally reach the area in the first-quadrant:"continues to maintain".[Originality/Value]Compared with the broad data in social platforms,this paper focuses on the real information needs of local residents in the epidemic area,which reflects the potential trend of residents'information demand,is more valuable for the decision-making of the local government.Furthermore,the introduction of temporal attributes based on the CIPA method extends t
作者
周国韬
邓胜利
方雪瑞
ZHOU Guotao;DENG Shengli;FANG Xuerui
出处
《图书情报知识》
CSSCI
北大核心
2022年第3期134-144,共11页
Documentation,Information & Knowledge
基金
国家自然科学基金项目“信息生态链视角下在线知识社区用户贡献行为评价及预测研究”(71974149)的研究成果之一。
关键词
突发公共卫生事件
信息需求
满足程度
演化趋势
CIPA分析
Public health emergencies
Local people
Information needs
Information satisfaction
Evolutionary trend
CIPA analysis
