摘要
图书馆高质量发展离不开对读者需求的精准了解。文章以KANO模型为基础,统计分析目前无锡市图书馆读者对服务项目的需求情况,调研发现读者的基本型需求集中在资源和服务态度方面,通借通还、24小时自助借阅、网借服务、信用借阅等新兴服务属于期望型或兴奋型需求。在我国“十四五”时期公共文化服务高质量发展的要求下,图书馆应当把握读者需求变化规律,合理配置资源和服务,让图书馆事业尽快进入一个新的发展阶段。
The high-quality development of a library entails an accurate understanding of the needs of readers.Based on the KANO model,this article statistically analyzes the current demands of library readers for services in Wuxi Library.Results show that their basic needs are centered on resources and service attitudes.Emerging services such as round-the-clock loan-to-return,24-hour self-service lending,online lending services,and credit lending are expected or exciting needs.Under the requirements of high-quality development of public cultural services during the"14th Five-Year Plan"period in our country,libraries should grasp the changing laws of readers'needs,reasonably allocate resources and services,and enter a new stage of development as soon as possible..
出处
《图书馆研究与工作》
2022年第6期26-31,36,共7页
Library Science Research & Work
基金
2021年江苏省文化和旅游厅科研课题“融合发展驱动公共图书馆服务效能提升模式研究”(项目编号:21ZC04)的成果之一。
