摘要
随着网络信息技术越来越发达,供电企业被投诉的手段也日益多样化,从原来的95598投诉,到现在的95598投诉、媒体投诉、网络投诉、市长热线投诉等多种投诉渠道。文章分析了网络信息技术的发展,给供电企业提供了机遇,同时由于投诉渠道的增多,也给供电企业带来了更多问题和挑战。
With the increasing development of network information technology,the means of complaint of power supply enterprises are becoming more and more diversified,from the original 95598 complaint to the current 95598 complaint,media complaint,network complaint,mayor hotline complaint and other complaint channels.this paper realizes that the development of network information technology has ushered in opportunities for power supply enterprises.At the same time,due to the increase of complaint channels,it has also brought more problems and challenges to power supply enterprises.
作者
刘栋果
LIU Dongguo(State Grid Sichuan electric power company,Chengdu 610000,China)
出处
《数字通信世界》
2022年第3期109-111,共3页
Digital Communication World
关键词
客户投诉
精益化管理
大数据分析
电力营销
供电企业
customer complaint
lean management
big data analysis
power marketing
power supply enterprise
