摘要
智慧校园系统是提升高校信息化管理水平的重要途径,厘清高校智慧校园系统各类功能的用户需求属性,对提升智慧校园服务质量至关重要。在问卷调研基础上,采用德尔菲法、Kano模型和Better-Worse系数等多种方法,明确了智慧校园系统的服务内涵,构建了包括5个维度、27种功能的智慧校园系统功能需求服务体系,并对智慧校园的用户需求属性科学归类,分为希望功能、惊喜功能、一般功能、必要功能。基于上述分析,可对智慧校园系统功能属性进行优先级排序,挖掘智慧校园系统功能开发的核心价值点,为智慧校园系统构建与开发提供有益借鉴。
The smart campus system is an important way to improve the information management level of colleges and universities.It is essential to clarify the user demand attributes of various functions of the university intelligent campus system to improve the service quality of smart campus system.Based on the questionnaire survey,the service connotation of the smart campus system is clarified by using Delphi method,Kano model and Better-Worse coefficient,and the functional demand service system of the smart campus system is constructed,including 5 dimensions and 27 functions.The user demand attributes of smart campus are scientifically classified into hope function,surprise function,general function and necessary function.Based on the above analysis,the functional attributes of the smart campus system is prioritized,and the core value points of the function development of the smart campus system is determined,providing a useful reference for the construction and development of the smart campus system.
作者
赵香芹
ZHAO Xiangqin(Information Center,Jiangsu University of Technology,Changzhou,Jiangsu 213001,China)
出处
《西昌学院学报（自然科学版）》
2021年第4期75-80,共6页
Journal of Xichang University(Natural Science Edition)
基金
江苏省社会科学基金项目(17GLD004)。
