摘要
融媒体环境下公共危机频发,警察特殊的社会角色成为应对和处理公共危机事件的中坚力量,在与社会各界的沟通接触中,如何在公共危机中保持和塑造良好警察形象并运用良好形象化解公共危机,是考验警察组织的标尺。中美两国警察的不同行为选择恰恰体现了不同警察组织在公共关系应对、危机管理和职业行为选择三个方面的差异。公共危机视角下我国警察形象建构的路径,包括:推进警察公共关系建设,汇集民意,强化沟通交流;完善涉警舆情危机处理机制,强化管理,避免矛盾升级;重视警察文化建设,培育警察职业荣誉感;发挥新媒体平台作用宣传塑造警察亲民形象;加强警察素质培养,提升警察执法规范化水平。
The special social role of police organizations has become the backbone of responding to and handling public crisis events in the fusion media environment.In the communication with all walks of life,how to maintain and shape a good police image in public crisis and use a good image to resolve public crisis is a yardstick to test police organizations.The different behavioral choices of police officers in China and the United States precisely reflect the differences between different police organizations in terms of public relations response,crisis management and professional behavioral choices.To resolve conflicts in crisis,this paper explores the paths of constructing China’s police image and puts forward suggestions,namely promoting the construction of police public relations,pooling public opinion and strengthening communication;improving the mechanism for handling police-related public opinion crises and strengthening management to avoid escalation of conflicts;attaching importance to the construction of police culture and fostering a sense of professional honor for police officers;and playing a role in the development of police culture.
作者
裴梓竹
韩迎光
PEI Zizhu;HAN Yingguang(Criminal Investigation Police University of China,Shenyang,Liaoning Province 110854,China)
出处
《武警学院学报》
2021年第11期89-96,共8页
Journal of the Armed Police Academy
关键词
公共危机
形象
中美警察
对比
public crisis
image
Chinese and American police
comparison
