摘要
文章分析护理管理反馈中的问题,并总结出给予建设性反馈的新方法,即辨识情境(identifying settings)、描述行为(behavior description)、表达关心(expressing concerns)、征询根源(asking for root causes)、建构改进(constructing improvement strategies)、提供帮助(offering help)、留意变化(noticing changes)。7个环节的英文首字母组成“I BEACON”,意为“我点亮或被点亮”,整个过程体现管理者主导作用和护士主体作用。该方法不仅为管理者给予建设性反馈提供一个指引,也引导护士反思和自我发现,促进管理双方的学习和成长。
This article analyzes the problems in nursing management feedback,and comes up with a new method to give constructive feedbacks,namely,identifying settings,behavior description,expressing concerns,asking for causes,constructing improvement strategies,offering help and noticing changes.The English initials of the seven steps form I BEACON,which means I light up or was lit up.The whole process reflects the leading role of the nursing manager and the principal function of nurses.It provides a guide for managers to give constructive feedback,and for nurses to reflect and discover by themselves,promoting the learning and growth of both parties.
作者
曾铁英
赵梅珍
居丹丹
毛秋婷
乐霄
刘洋
席新学
杨阳
ZENG Tieying;ZHAO Meizhen;JU Dandan;MAO Qiuting;YUE Xiao;LIU Yang;XI Xinxue;YANG Yang(Nursing Department,Tongji Hospital of Tongji Medical College,Huazhong University of Science and Technology,Wuhan 430030,China)
出处
《中国临床护理》
2021年第4期234-237,共4页
Chinese Clinical Nursing
关键词
护理管理
护理人员
反馈
建设性反馈
Nursing management
Nursing staff
Feedback
Constructive feedback
