摘要
众包思想与物流行业的有机结合使得众包物流在物流领域以一个新的姿态脱颖而出,目前即时配送众包物流平台发展进入成熟期、众包物流平台企业间竞争激烈、服务品质成为提升平台竞争力的关键。通过对闪送平台的分析发现,众包物流平台的发展存在行业规范及标准的缺失、自由配送员管理松散、业务体系单一且不完善、缺乏良好的运营及售后处理机制等问题,应加强对自由配送员的管控、拓宽业务范围及优化业务体系、建立良好的运营和售后处理机制。
The combination of crowdsourcing ideas and the logistics industry makes crowdsourcing logistics stand out in the logistics field with a new attitude. At present, the development of crowdsourcing logistics platform based on real-time distribution has entered a mature stage, the competition among crowdsourcing logistics platform enterprises is fierce and service quality has become the key to enhancing the competitiveness of the platform. Through the analysis on the Flash Ex platform, it is found that the development of crowdsourcing logistics platform has problems such as the lack of industry norms and standards, the loose management of free distributors, the single and imperfect business system, the lack of good operations and after-sales processing mechanisms, etc. So, the management of free delivery personnel should be strengthened, the business scope should be widened, the business system should be optimized, and a good operation and after-sales processing mechanism should be established.
作者
胡非凡
李虎
HU Feifan;LI Hu(School of Economic and Management,Nanjing Forestry University,Nanjing 210037,China)
出处
《物流科技》
2021年第5期56-58,61,共4页
Logistics Sci-Tech
关键词
即时配送
众包物流
闪送平台
real-time distribution
crowdsourcing logistics
FlashEx platform
