摘要
近年来,网络问政平台建设不断完善,为政民互动提供了便捷的渠道。公民诉求表达与政府回应性之间的关系引起了越来越多学者的关注。已有研究大多关注公民诉求对政府回应能力和回应效能的影响,很少基于政治修辞的角度对政民互动的话语进行具体分析。以F市G区为个案,利用其12345平台连续三个月完整的公民诉求工单数据,探讨了公民诉求对政府回应话语的影响。研究结果表明:政府回应话语会受到公民诉求话语、问政类型、诉求领域和是否主动提供个人信息等因素的显著影响。由此可见,政民互动中的公民诉求与政府回应都具有选择性,是一种策略性互动;策略性互动的背后是政府和公民彼此政治信任基础的缺乏。
In recent years,the network platform for political inquiry has been constantly improved,which has provided a convenient channel for the interaction between the government and the public.More and more scholars pay attention to the relationship between the expression of citizens'demand and the responsiveness of the government.Most of the existing studies focus on the influence of citizens'demand on the government's ability and effectiveness of responsiveness,but seldom analyze specific discourse interactions between the government and the public based on the perspective of political rhetoric.Taking District G of City F as a case,this study explores the influence of citizens'demand on the government responsiveness discourse by using the complete work order data of citizens'demand(a total of 3427 samples)on its 12345 platform for three consecutive months.The results show that the government responsiveness discourse is significantly affected by the discourse of citizens'demand,the types of citizens'demand,the fields of demand and whether they voluntarily provide personal information.Thus,the citizens'demand and the government responsiveness are both selective during their interaction,which is a kind of strategic interaction.It implies that the foundation of political trust between government and citizens is inadequate.
作者
颜海娜
谢巧燕
YAN Haina;XIE Qiaoyan(School of Politics and Public Administration, South China Normal University, Guangzhou 510006, China;School of Public Affairs, Xiamen University, Xiamen 361005, China)
出处
《东北大学学报（社会科学版）》
CSSCI
北大核心
2021年第1期78-86,共9页
Journal of Northeastern University(Social Science)
基金
广东省哲学社会科学“十三五”规划资助项目(GD18CGL16)。
关键词
政府回应
公民诉求
政民互动
12345平台
government responsiveness
citizens'demand
interaction between the government and the public
12345 platform
