摘要
目的:改善留置PICC患者的维护结局和就诊体验,提高患者满意度。方法:将PICC门诊1?403名患者按模式分组,对照组755例,为线下模式;观察组648例,为O2O模式。结果:观察组在就诊时间、资料收集完整情况、满意情况、穿刺点感染、知晓紧急情况和联系方式、知晓穿刺点局部及敷贴异常情况以及知晓置管后功能锻炼及注意事项7个指标上优于对照组(P<0.01)。结论:O2O模式有助于改善留置PICC患者的维护结局和就诊体验,从而提高患者满意度。
Objective:To improve the maintenance outcomes,medical experience and satisfaction of patients with PICC catheters.Methods:1403 patients recruited in the PICC clinic were divided in accordance with the care modes used into a control group adopting an offline mode(n=755)and an observation group employing the O2O mode(n=648).Results:Patients in the observation group showed better performance and results regarding duration of visit,data integrity,satisfaction,infection in the puncture sites and better acceptance in health education such as awareness of emergency situation,contact information,abnormal puncture sites and dressing conditions,functional exercise and precautions compared with the control group(P<0.01).Conclusion:The O2O mode can improve the maintenance outcomes,medical experience and satisfaction of patients with PICC catheters.
作者
冯丽娟
汪晖
FENG Lijuan;WANG Hui(Nursing Department,Tongji Hospital,Tongji Medical College,Huazhong University of Science and Technology,Wuhan,430030,China)
出处
《中国护理管理》
CSCD
北大核心
2020年第10期1449-1453,共5页
Chinese Nursing Management
基金
湖北省科技计划项目(2019CFB692)。
