摘要
为系统分析用户创新社区持续参与意愿影响因素间关系,建立用户持续参与意愿影响因素的解释结构模型。在对用户持续参与意愿影响因素系统梳理的基础上,筛选出13项主要因素;然后,运用解释结构方法,建立了用户持续参与意愿影响因素的整体框架模型。结果表明:社区认同、用户满意度、感知风险和使用经验因素是决定用户持续参与意愿的最直接原因,系统质量、信息质量、社区互动、知识资源、自我效能和关系资源因素是决定用户持续参与意愿的最根本原因,感知愉悦性、感知个人利益和信任因素在促进用户持续参与意愿的过程中发挥着关键作用。
In order to analyze the relationship between influence factors of continuous participation within an organization,the article established interpretative structure modeling. The article systematically puts together the existing literature on influencing factors of users,continuous participating,and extracts13 factors to establish an overall framework about the influence factors of users,continuous participating using interpretative structure modeling. Some conclusions have been arrived as follows: Firstly,the most immediate factors are community identity,user satisfaction,perceived risk and experience. And then,system quality,information quality,community interaction,knowledge resources,self-efficacy and relationship resources are the most fundamental factors determining users,continuous participating. At last,the effects of perceived pleasure,perceived self-interest and trust factors play a key role in promoting the process of users,continuous participating.
作者
王玉
杨倩
曹策俊
WANG Yu;YANG Qian;CAO Ce-jun(International Business School,Jinan University,Zhuhai 519070,China;School of Management,Jinan University,Guangzhou 510632,China;College of Management and Economics,Tianjin University,Tianjin 300072,China)
出处
《系统科学学报》
CSSCI
北大核心
2019年第4期112-116,129,共6页
Chinese Journal of Systems Science
基金
国家自然科学基金(71772075
71672074)
广州市科技计划项目(201607010012)
广州市哲学社会科学课题(2018GZYB31)
关键词
用户创新社区
持续参与意愿
影响因素
解释结构模型
user innovation community
continuing participation
influencing factors
interpretative structure modeling
