摘要
目的为调动职能部门的积极性和主动性,进行职能部门绩效评价,以提高医院管理效能。方法采用多因素评价法进行绩效评价,德尔菲法建立评价指标体系,模糊综合评判法确定权重系数,SPSS 23.0统计软件进行数据统计分析。结果经过7年连续考评,评价结果呈近似标准正态分布,具有一定的科学性和公平性。不同类别评委对职能部门绩效评价基本一致;不同组别部门绩效评价差距较大;职能部门效能整体提升,部门间差距缩小。结论基于多因素评价法的绩效评价能有效促进职能部门工作改进。针对存在不足,建议不断优化评价指标,搭建“组织部门-评价对象-评价者”的多向沟通平台,以实现绩效考核体系信息化。
Objective In order to mobilize the enthusiasm and initiative of functional departments for clinical service,the performance evaluation of functional departments was carried out to improve the efficiency of hospital management.Methods Multi-factor evaluation method was used to evaluate the performance,the Delphi method was used to establish the evaluation index system,the fuzzy comprehensive evaluation method was used to determine the weight coefficient,and the SPSS 23.0 software was used for statistical analysis.Results Through 7 consecutive years of evaluation,the result was approximately standard normal distribution with scientificity and fairness.Judges of different categories basically agreed on the performance evaluation of functional departments;there was a big gap in performance evaluation between different groups,and the efficiency of functional departments had been improved as a whole.The overall score of functional departments improved,and inter-departmental gap narrowed.Conclusion The performance evaluation based on multi-factor evaluation method can effectively promote the improvement of functional departments.In view of the limitations,it was suggested to continuously optimize the evaluation index,build a multi-direction communication platform of"organization department-evaluation object-evaluator",and realize the informatization of the performance evaluation system.
作者
李奕
吕翼
张玉
汪宏波
章钰
张紫薇
LI Yi;LV Yi;ZHANG Yu(Union Hospital,Tongji Medical College,Huazhong University of Science and Technology,Wuhan,Hubei,430022,China)
出处
《中国卫生质量管理》
2019年第6期23-26,共4页
Chinese Health Quality Management
基金
中共湖北省纪委驻省卫生和计划生育委员会纪检组调研课题
关键词
多因素评价法
职能部门
绩效评价
评价指标
Multi-Factor Evaluation Method
Functional Departments
Performance Evaluation
Evaluation Index
