摘要
医院大质量观体系是基于大质量观理念,全面融合系统论的观点,构建出的一套适合于我国医院发展实际的管理体系,其中包含了感知质量与非感知质量这相互融合的两大结构模块。感知质量是患者满意、员工忠诚、社会美誉三者高度凝练的三元架构,非感知质量则立足于"六樑六柱"的管理体系,实现医院一体化运营与整合的立体管理模式。
Hospital grand quality view system is a set of management system suitable for the actual development of China＇s hospitals based on the concept of grand quality view and the comprehensive integration of system theory. It contains two large structure modules of perceived quality and non-perceived quality. Perceived quality is a highly concise ternary structure of patient satisfaction, employee loyalty and social reputation. Nonperceived quality is based on the ＂six beams and six pillars＂ management system, realizing the three-dimensional management mode of integrated operation and integration of hospitals.
作者
郁冬梅
YU Dong-mei(Qidong People＇s Hospital,Qidong,Jiangsu,22620)
出处
《智慧健康》
2018年第27期47-48,共2页
Smart Healthcare
关键词
大质量观
感知质量
非感知质量
管理体系
Large quality view
Perceived quality
Non-perceived quality
Management system
