摘要
目的探究全面质量管理在医院医疗质量与安全管理中的运用价值。方法选择2022年1月—2023年12月徐州医科大学附属医院的60名医护人员为研究对象,根据不同的管理方法分为两组,2022年1—12月实施常规质量管理模式(对照组),2023年1—12月实施全面质量管理模式(研究组),两组医护人员为同一批。比较两组医疗质量、安全管理水平及满意度。结果研究组医疗安全管理、医疗培训管理、医疗卫生监督管理各维度评分均高于对照组,差异有统计学意义(P均<0.05)。研究组不良事件发生例数低于对照组。研究组全面质量管理总满意度高于对照组,差异有统计学意义(P<0.05)。结论积极加强全面质量管理措施的落实,可从整体上提高医疗质量管理水平、安全管理水平及医护人员满意度。
Objective To explore the application value of total quality management in hospital medical quality and safety management.Methods Sixty medical staff in Affiliated Hospital of Xuzhou Medical University from January 2022 to December 2023 were selected as the study subjects.According to different management methods,they were divided into two groups,the conventional quality management mode(control group)was implemented from January to December 2022,and the total quality management mode(study group)was implemented from January to December 2023.The medical staff in the two groups were the same group.The medical quality,safety management level and satisfaction of the two groups were compared.Results The scores of medical safety management,medical training management and medical supervision management in the study group were higher than those in the control group,and the differences were statistically significant(all P<0.05).The number of adverse events in the study group was lower than that in the control group.The total satisfaction of total quality management in the study group was higher than that in the control group,and the difference was statistically significant(P<0.05).Conclusion Actively strengthening the implementation of total quality management measures can improve the level of medical quality management,safety management and satisfaction of medical staff as a whole.
作者
叶琦
侯一菲
葛涵
YE Qi;HOU Yifei;GE Han(Medical Department,Affiliated Hospital of Xuzhou Medical University,Xuzhou 221000,Jiangsu,China)
出处
《中国卫生产业》
2024年第11期86-88,共3页
China Health Industry
关键词
全面质量管理
医疗质量
安全管理
Total quality management
Medical quality
Safety management
