摘要
目的观察优质护理服务在内科门诊中的应用效果。方法方便选择2017年9月—2018年2月在该院内科门诊就诊的300例患者作为试验组,给予优质护理服务;选择2017年3—8月在该院内科门诊就诊的300例患者作为对照组,给予常规护理。比较两组患者对护理过程的满意度、就诊等候时间和就诊后的焦虑情绪。结果实施优质护理服务后,试验组患者对护理过程的满意度96.67显著高于对照组82.00%(χ~2=33.86,P<0.05),门诊挂号等候时间、辅助检查等候时间和就诊后的SAS评分显著低于同期对照组[(16.98±8.43)min vs(25.92±9.51)min,(t=3.571,P<0.05);(24.95±9.12)min vs(35.34±10.57)min,(t=3.364,P<0.05);(40.21±6.31)分vs(48.76±8.17)分(t=3.234,P<0.05)。结论在内科门诊中实施优质护理服务可通过缩短就诊等候时间和改善患者的焦虑情绪而显著提高患者对护理过程的满意度。
Objective This paper tries to investigate the application effects of high quality nursing service on internal medicine department. Methods A total of 300 patients on internal medicine department accepted high quality nursing service in the hospital from September 2017 to February 2018 were convenient chosen as experimental group, and patients on internal medicine department accepted routine management in the hospital from March to August 2017 were chosen as control group. Satisfaction rate with the nursing process, waiting time and anxiety were recorded and compared between experimental group and control group. Results After the implementation of quality care services, the patients in the trial group96.67% were significantly more satisfied with the nursing process than the control group 82.00%（χ~2=33.86, P〈0.05）, waiting time for patient registration, waiting time for assistant examination, and SAS after consultation. The score was significantly lower than the control group at the same time（16.98±8.43）min vs（25.92±9.51）min, t=3.571,P〈0.05）,（24.95±9.12）min vs（35.34±10.57）min, t=3.364,P〈0.05）,（40.21±6.31）points vs（48.76±8.17）points（t=3.234,P〈0.05）. Conclusion Implementing quality care services in internal medicine clinics can significantly improve patient satisfaction with the care process by reducing waiting time for visits and improving patient anxiety.
作者
陈楠
CHEN Nan(Department of Medical Reform,Second Hospital of Fuzhou,Fujian Province,350007 Chin)
出处
《中外医疗》
2018年第18期142-144,共3页
China & Foreign Medical Treatment
关键词
优质护理
内科门诊
满意度
焦虑情绪
High-quality care
Internal medicine clinic
Satisfaction
Anxiety
