摘要
中国国家图书馆是具有公共图书馆性质的中央图书馆,为读者提供大众阅览服务。图书馆焦虑的产生对其有效利用图书馆资源产生不利影响,对焦虑总体水平及其影响因素进行分析,有助于馆员了解读者到馆阅读体验、提高读者服务质量。本研究运用问卷调查法在国家图书馆提供大众阅览服务的阅览室内开展实证研究,根据国内外相关研究成果自编调查问卷,从制度、馆员、舒适性、便捷性、资源质量、知识和情感7个维度及一般人口学特征、到馆频次、到馆目的对图书馆焦虑现状及其影响因素展开分析。研究表明,大众阅览读者的焦虑情绪处于中等水平,其在各维度的焦虑程度与年龄、受教育程度有关,并受到馆频次、到馆目的影响。根据调查结果,提出相关建议,为缓解读者的图书馆焦虑提供有益参考。
National Library of China is a national library with the character of a public library which provides reading services to general public. Library anxiety has negative effects on the effective use of library. Through the analysis on the overall level of readers＇ library anxiety and its influencing factors, the librarian has a better understanding of readers＇ reading experiences, in order to enhance the quality of services. Through questionnaires, this study analyses readers＇ anxiety in 7 aspects： library regulations, librarian, comfort of library, the library convenience, the quality of library resources, knowledge of library, and emotion. The result shows that readers＇ library anxiety is on a moderate to minor level. Factors such as readers＇ age, education, the frequency and purpose of library usage are related to the level of reading anxiety. Based on the results, this study provides some suggestions and recommendation that can be used for easing readers＇ anxiety.
作者
杨靖
Yang Jing(National Library of Chin)
出处
《图书馆杂志》
CSSCI
北大核心
2018年第6期52-61,共10页
Library Journal
基金
国家图书馆青年基金项目"国家图书馆读者焦虑实证研究"(项目编号:NLC-KY-2015-37)的研究成果之一
关键词
图书馆焦虑
实证研究
国家图书馆
Library anxiety
Empirical research
National Library of China
