摘要
在利益相关者理论的基础上,通过问卷法、深入访谈法和文本分析法分析酒店管理专业校企合作办学过程中主要利益相关者的利益冲突及其对校企合作办学的影响机制。研究发现:利益相关者的利益诉求是影响校企合作办学的重要因素;学生自身的冲突主要包括实习前的期望和实习后的满意;学生与酒店企业的利益冲突主要包括:学生对知识技能的学习和接受培训与酒店对实习生劳动力的充分利用,学生对薪酬福利的要求与酒店以较低的人力成本获得经营绩效,学生实习工作和身份需要得到价值认同和受尊重与酒店管理工作欠完善的冲突;学校与酒店的利益冲突主要包括:学校公益性质与酒店的营利和追求经营绩效,学校注重对学生培养和综合素质的提高与酒店对学生廉价劳动力的获得和人才培养的相对欠缺。最后从构建有效利益沟通协调机制、满足合理诉求及完善校企合作办学保障体系三个方面提出利益诉求协调措施,为推动校企合作办学顺利实现提供参考和借鉴。
Analyzed the interest conflict of hotel management in the process of college-enterprise cooperation and the influence mechanism of stakeholders through questionnaires,in-depth interviews and text analysis on the basis of stakeholder theory.It was found that the interests of stakeholders was an important factor affecting the college-enterprise cooperation;wide gap from the expectations before practice and satisfaction after practice was the mainly conflict of interests for students;the conflicts for college and hotel were mainly included that students hoped to learn knowledge,skills and accepted training but hotel wanted to through at low cost to obtain human labor and performance,students need respected and recognized the value identity but imperfect management from hotel;college＇public nature but hotel performance and pursuit profit,college focus on improvement of students training and comprehensive quality but hotel was apt obtain cheap labor not much training were the mainly conflicts for college and hotel.Finally put forward to constructed effective communication and coordination mechanism,to meet the interests of the three aspects of the reasonable demands,and improve the college-enterprise cooperational security system.
出处
《科技和产业》
2017年第7期120-126,共7页
Science Technology and Industry
基金
福建省教育科学规划"十二五"规划2014年度课题(FJJKCGZ14-051)
关键词
利益冲突
协调机制
利益相关者
校企合作办学
酒店管理
benefit conflict
coordinating mechanism
stakeholders
college-enterprise cooperation
hotel management
