摘要
目的 了解医院在职人员参与急诊志愿服务活动及患者志愿服务需求状况,为进一步完善急诊志愿服务项目提供参考依据.方法 选取2016年4-7月参与急诊志愿服务的医院在职人员312名及接受志愿者服务的急诊患者304例,采用自行设计的医院在职人员急诊志愿服务活动调查问卷及急诊患者对志愿服务需求调查问卷进行调查.结果 参与急诊志愿者服务的在职医务人员中,85.2%指导建卡和自助机使用,92.7%方向指引,指示、引导、疏导服务,88.6%就诊咨询,65.5%控烟和维持秩序,98.1%的志愿者认为根据个人的专业特点提供专业范围内的志愿服务会更有助于急诊患者;急诊患者获得的志愿服务内容与志愿者提供的服务项目一致,100%的急诊患者认同医院职工参与志愿服务活动,并且期望志愿者提供专业范围内的专业志愿服务.结论 根据急诊患者的需求,在提供常规志愿服务项目外,增加和丰富急诊志愿服务内容,对于专业的技术人员,制定专业的志愿服务项目,发挥医院在职人员个人专业优势,以更好地为患者服务.
Objective To investigate employed personnel to participate in voluntary services in emergency department, and the cognition and demands of the emergency patients about volunteering, then provide some references.Methods A total of 312 hospital employed personnel in emergency department who took part in volunteer job were investigated, as well as 304 patients who received voluntary services and were pleasure to accept the investigation, by self-designed the questionnaire of Volunteer Service Activities of Hospital Employed Personnel in Emergency and Demand on Voluntary Services in Emergency Patients.Results In hospital employed personnel of voluntary service in emergency department, 82.5% of them guidance patients to acquire medical card and use self-service machine, 92.7% for direction guidance, indication, guidance, leading, 88.6% for consultation, and 65.5% for smoke control and maintaining visiting order. 98.1% volunteer believed their professionals could help patients in voluntary services; the patients acquired the definitely their needs; 100% set high value on voluntary service from hospital employed personnel and expected professional voluntary service from volunteer.Conclusions According to the needs of emergency patients, except for the regular services, the hospital should increase more technical items, make full use of the advantages of the volunteers and help to solve problems of emergency patients.
出处
《中华现代护理杂志》
2017年第6期821-824,共4页
Chinese Journal of Modern Nursing
基金
广西医科大学教育教学改革课题项目（2013XJGB28）
关键词
医务人员
急救医疗服务
卫生服务需求
问卷调查
Medical staff
Emergency medical services
Health service demand
Questionnaire
