摘要
[目的]初步构建一套较为科学、全面、客观的护理满意度评价指标体系。[方法]采用专家咨询法进行指标的筛选并确定权重,建立护理满意度评价指标体系。[结果]19名专家完成两轮函询,问卷回收率分别为91.7%、86.4%,专家权威系数分别为0.803,0.837,一级指标协调系数分别为0.355,0.394(P<0.001)。经过两轮专家函询,确定了包括一级指标4项、二级指标26项的护理满意度评价指标体系。[结论]构建的护理满意度评价指标体系具有较好的科学性和可靠性,为护理管理者评价护理质量提供了方法和依据。
Objective：To establish a sery of scientific,comprehensive and objective nursing satisfaction evaluation index system.Methods：The expert consultation method was used for screening the indexes and determining the weight of the indexes,and then to establish the nursing satisfaction evaluation index system.Results：A total of19 experts completed two rounds of letter consultation,and the recovery rate of questionnaire was respectively91.7% and 86.4%,the authority coefficient of experts was respectively 0.803 and 0.837,primary index coordination coefficient was respectively 0.355 and 0.394（P〈0.001）.After two rounds of expert letter consultation,the nursing satisfaction evaluation index system was identified including 4primary indexes and 26 secondary indexes.Conclusion：The formed nursing satisfaction evaluation index system has better scientificity and reliability,and has provided a method and basis for the nursing manager evaluating nursing quality.
出处
《护理研究（上旬版）》
2015年第12期4254-4256,共3页
Chinese Nursing Researsh
基金
2013常州市卫生局指导性项目,编号:WZ201306
关键词
质量指标
护理满意度
护理结局
quality index
nursing satisfaction
nursing outcome
