摘要
拥有较高综合职业能力的员工,是人力资本时代酒店提高整体竞争力的核心因素。通过文献研究、行为事件访谈等方法,编制了调查问卷并对五家星级酒店进行问卷调查,利用SPSS17.0统计软件对调查结果进行分析,构建了酒店行业员工职业能力模型,具体包含:工作情感、自我发展能力、服务技能、个性特征、工作态度共五个维度20项职业能力,并探讨了职业能力模型在酒店员工招聘选拔、绩效考核、员工培训等方面的应用,为酒店人力资源管理工作提供借鉴和参考作用。
Employees with comprehensive professional ability are a core factor for hotels to promote their overall competitiveness in a human capital era. A questionnaire is designed based on literature research and behavior event interviews, and a questionnaire survey is conducted of five starred hotels, the results of which are analyzed with the statistical software SPSS17.0. And a professional ability model for hotel industry employees is constructed which con- sists of twenty professional abilities in the following five dimensions ： working affection, self - developing ability, ser- ving skills, personality traits and working attitude. This paper explores the professional ability model in recruitment and selection of the employees, performance assessment, staff erence and help for the hotel human resources management. training and other aspects in hotels, therefore offers ref-
出处
《山东财经大学学报》
2015年第5期100-108,共9页
Journal of Shandong University of Finance and Economics
基金
安徽省优秀青年人才基金重点项目"酒店行业员工职业能力分析及培养研究"(2013SQRW135ZD)
安徽省"酒店管理特色专业"(20101336)
安徽省质量工程"酒店管理专业校企合作实践教育基地"(2014SJJD040)
关键词
酒店员工
职业能力
模型构建
hotel employee
professional ability
model construction
