摘要
居民参与社区卫生服务是否会产生有利于组织和个人的公民行为是理论界研究的新命题。通过引入居民参与、居民满意与信任和公民行为理论,对社区451份有效样本进行实证分析,结果表明:居民参与公共卫生服务的行为对居民公民行为有显著的正向影响;信任、满意度在居民参与和公民参与中起完全中介作用。居民参与与营销领域的顾客参与在理论基础、内容及影响机制上是相同的。在拓展现有理论的基础上,为有效开展公共卫生服务提供良性发展的路径。
It is a new topic in the theory circle whether residents’ participation in community health services will affect postively citizen behavior of organizations and individuals. By introducing residents’ participation, residents’ satisfaction and trust, and the theory of citizen behavior, this research has launched an empirical analysis of 451 samples available in the community. Findings show that residents’ participation in community health services and their citizen behaviors are positively correlated. Residents’ satisfaction and trust plays an entirely intermediary role in the relationship of residents’ participation and citizen behavior. Moreover, the participation of residents and customers’ involvement in the field of marketing are the same in theoretical basis, content and influential mechanism. Based on the expansion of existing theory, this research focuses on the logical relation between participating in community health services and promoting the residents’ satisfaction and trust so as to affect their citizen behavior, providing a benignant development path for the effective conduct of public health services.
出处
《中南大学学报（社会科学版）》
CSSCI
2015年第4期157-163,共7页
Journal of Central South University：Social Sciences
基金
国家社会科学基金项目"我国城市社区卫生服务购买模式及效果研究"(10BGL091)
湖南省‘十二五’重点学科资助(湘教发[2011]76号)
关键词
社区卫生服务
居民参与
满意度
信任
公民行为
community public health services
residents' participation
satisfaction
trust
citizenship behavior
