摘要
文章引入服务科学理论(SSME)研究图书馆学科化知识服务系统。学科化知识服务系统存在以下机制:知识共享机制、用户关系机制、服务交互机制、管理协调机制、技术支撑机制。研究表明在学科服务系统中,学科馆员和用户共同创造服务价值;技术和管理并重;加强服务交互管理可以提高服务效率和满意度。
This paper studies library subject knowledge service system from the view of Service Science Management and Engineering theories（ SSME）. There are following mechanisms in subject knowledge service system： knowledge sharing mechanism,customer relationship management system, service interaction mechanisms, management and coordination mechanism,and technology support mechanisms. Studies have shown that in the subject service system,subject librarians and users work together to create service value; technology and management are both important infectors; service interaction management should be used to improve service efficiency and satisfaction.
出处
《图书馆学研究》
CSSCI
北大核心
2014年第24期58-61,共4页
Research on Library Science
基金
华南理工大学高等教育研究项目"高校图书馆学科化知识服务体系构建理论与实证研究"(项目编号:GJ2013005)的阶段性成果
