摘要
医生的服务态度是医学人文关怀的具体形态。采用自行设计的调查问卷,在江苏省某大型综合性三甲医院对医生服务态度的耐心、专注、语言、神态、情绪、倾听、告知、解释、微笑、共情十个方面进行双向调查。通过统计分析发现,医生的服务态度是影响医患关系的重要制约因素,且医患双方对于医生服务态度表现的评估有显著性差异。服务态度管理是医院管理的重要内容,对服务态度的考核应进入考核体系。服务态度的改善必将有利于医院人文形象的构建,有利于和谐医患关系的构建,有利于医疗质量的提高。
Doctor＇s service attitude is the concrete form of medical humanism. Taking doctors in a large level-A, Grade-Ⅲ general hospital of Jiangsu province, the self-designed questionnaire was applied to bidirectionally investigate ten aspects about the attitude including patience, concentration, language, expression, emotion, listening, informing, explanation, smile and empathy. The study showed that the doctor＇s service attitude was an important influencing factor of doctorpatient relationship and there was significant difference of doctor＇s service attitude evaluation between doctor and patient. The doctor＇s service attitude management is an important content of hospital management, which should be taken as one of the assessment indicators. The improvement of the service attitude will benefit the hospital humanistic image, the doctor- patient relationship and the medical quality.
出处
《医学与哲学（A）》
北大核心
2014年第10期41-45,共5页
Medicine & Philosophy:Humanistic & Social Medicine Edition
基金
国家社会科学基金重大项目"生命伦理的道德形态学研究"
项目编号:13&ZD066
关键词
医生服务态度
医学人文关怀
医患关系
medical service attitudes of doctors, medical humanism, doctor-patient relationship
