摘要
本研究采用问卷调查法,通过来自公务员的409份有效样本检验了内在满意度和外在满意度分别对公共服务动机所产生的影响,并检验了公共服务动机在内在满意度、外在满意度与公务员行为绩效之间的中介作用。研究发现:公务员的内在满意度对其公共服务动机有显著的提升作用,并且通过公共服务动机的部分中介作用对其任务绩效、周边绩效产生积极影响;公务员的外在满意度对其公共服务动机同样有显著的提升作用,并且公共服务动机在外在满意度和任务绩效、周边绩效之间起到完全中介作用。
Based on 409 effective samples of civil servants, this study tested the impacts of isfaction and external satisfaction on public service motivation, and the mediating effects of public internal satservice motivation on the associations of internal and external satisfaction with behavioural performance. Results show that the internal satisfaction of civil servants has positive impact on their public service motivation, and the public service motivation partially mediates the impacts of internal satisfaction on task performance and contextual performance; the external satisfaction of civil servants also has positive impact on their public service motivation, but the public service motivation fully mediates the impacts of external satisfaction on task performance and contextual performance.
出处
《首都经济贸易大学学报》
北大核心
2014年第6期45-52,共8页
Journal of Capital University of Economics and Business
基金
国家自然科学基金青年项目"组织从偶发事件中学习机制的研究:基于组织注意力的视角"(71302119)
国家自然科学基金青年项目"知识型团队激励模式对成员间知识分享及其有效性的影响研究"(71302170)
教育部人文社会科学研究青年基金项目"基于跨层次视角的团队知识分享报酬作用机制及有效性研究"(13YJC630036)
关键词
公务员
公共服务动机
工作满意度
行为绩效
civil servants
public service motivation
job satisfaction
behavioural performance
