摘要
目的：探讨品管圈对提高住院患者自备药口服准确率和患者满意度的作用。方法成立品管圈，制作检查表来检查患者自备药口服情况，衡量指标为准确率和患者满意度。分析患者自备药口服错误原因，制定改进方案。结果实施品管圈前住院患者自备药口服准确率为90．65％，患者满意度为92．33％；实施品管圈后住院患者自备药口服准确率为98．75％，患者满意度为98．39％。实施品管圈前后比较，住院患者自备药口服准确率及患者满意度差异均有统计学意义（χ2值分别为281．63，33．53；P＜0．01）。结论实施品管圈有利于提高住院患者自备药口服准确率及患者满意度。
Objective To explore the effect of quality control circle （ QCC） on improving the patients ’ satisfaction and accuracy of patients in hospital who own self-prepared oral medicine .Methods Established QCC and developed the checklist to check the administration accuracy of oral medicine , used the measuring index of accuracy and patients ’ satisfaction, and then analyzed the reasons why the error occurred and made improvement plan accordingly .Results Before the QCC developed , the accuracy rate of oral medicine of patients with self -prepared was 90.65%, and satisfaction of patients was 92.33%.While after the QCC developed, the accuracy rate was 98.75%, and the satisfaction of patients was 98.39%.The accuracy and the satisfaction of patients was significantly improved than that before , and the differences was statistically significant （χ2 =281.63,33.53,respectively;P ＆lt;0.01）.Conclusions The implementation of QCC can improve the accuracy and satisfaction of the patients who own oral medicine .
出处
《中华现代护理杂志》
2014年第6期700-702,共3页
Chinese Journal of Modern Nursing
关键词
品管圈
自备口服药
准确率
满意度
Self-prepared oral medicine
Accuracy
Satisfaction
