摘要
从信任内容、信任性质与信任角色三个方面出发,指出人际信任关系研究的三条路径。从信任者、被信任者、环境因素三个角度梳理出人际信任关系破裂的原因。最后,我们依据信任关系破裂存在的萌芽、僵持、对峙、和解四个阶段,阐述了组织内部人际关系修复的途径与相应策略。
From the aspects of content, nature and roles of trust, this paper reviewed three research approaches of interpersonal trust, then summarized the reasons of interpersonal trust violation from the fields of the trustor, trustee and environmental factors. It also proposed four stages of interpersonal trust Breakdown, namely infancy, stalemate, stand-off and reconciliation. Ways and methods of the repair of interpersonal trust were proposed at last.
出处
《上海市经济管理干部学院学报》
2014年第2期20-28,共9页
Journal of Shanghai Economic Management College
基金
2012年国家社会科学基金"新创企业创业团队内部的信任关系及其演化路径研究"(12BGL058)
2010教育部人文社会科学基金规划课题"基于可雇佣性的心理契约破裂问题研究"(10YJA630017)
关键词
信任
人际信任
破裂
修复
trust interpersonal trust fracture repair
