摘要
关系补救是当一种侵犯行为导致关系中的正面状态消失、负面状态出现时,由一方、双方或第三方做出并使关系恢复到积极状态的一系列行为集合。现有研究主要集中在垂直关系补救与个体-组织关系补救方面。垂直关系补救分为挑战、提供、接受、感激四个阶段,应根据关系违背类型和文化类型权变性地选择补救策略。个体-组织关系补救的潜在机制为信任展示机制和不信任的约束机制,应根据一致性原则,进行系统性与动态性的关系补救。未来的研究可以基于嵌入视角提炼工具变量,并进行跨层次多要素协同整合分析,推进本土化的实证研究。
Relationship remedy occurs when a transgression causes the positive state to disappear and the negative state to arise, then actives by one party, both parties, or the third party return the relationship to a positive state. Previous researches focus on two types of relationship remedy, namely, interactional and individual-organizational remedy. Interactional remedy includes four stages, namely, challenge, offering, acceptance, and thanks. Different remedy strategies should follow the different relationship violation types and culture backgrounds. The underlying mechanisms of individual-organizational remedy are trustworthiness demonstration and distrust regulation. Adhere to the Principle of Congruence, the underlying mechanisms should be systematically and dynamically. Based on the embedded perspective, future studies should refine instrumental variables, make analysis of multi-factors with synergistic and integrated across-level methods, and promote the local empirical researches.
出处
《心理科学进展》
CSSCI
CSCD
北大核心
2014年第3期512-521,共10页
Advances in Psychological Science
基金
教育部人文社会科学研究青年基金项目(12YJC630329)
中央高校基本科研业务费重点项目(SWU1409112)资助
关键词
关系补救
类型
原则
潜在机制
模型
relationship remedy
types
principles
underlying mechanisms
models
