摘要
目的分析方庄社区卫生服务中心门诊医疗纠纷常见主要原因,提出预防处理对策,避免医疗纠纷的发生,构建和谐医患关系。方法对2011~2012年度医务科处理的62起医疗纠纷进行归纳分析。结果导致医疗纠纷的主要原因集中在服务态度差的32起（51.2%）、医患沟通17起（27.4%）、医疗责任心不强8起（12.4%）、其他5起（9.0%）。结论加强服务意识,提高服务水平,重视投诉处理,积极预防纠纷,加强医患沟通,对于减少医疗投诉,树立中心的良好形象具有重要意义。
Objective To analyze the main causes of the medical dispute from the outpatients in our community health service center and to find out measures to reduce the medical dispute and avoid the occurrence of medical disputes. Methods 62 medical dispute from 2011 to 2012 were collected in health service centers and analyzed. Results The main causes of the disputes focused on the attitudes which accounted for 51. 2%,the insufficient communication between the doctors and the patients which accounted for 27. 4%,the insufficient responsibility which accounted for 12. 4% and the others which accounted for 9. 0%. Conclusion It is important to reduce the medical complaints and establish a good image to strengthen the health personnel service awareness,to strengthen the communication between the doctors and the patients,to ensure the complaints channel unblocked,and to enhance the capacity to deal with the accidents.
出处
《中国中医药现代远程教育》
2013年第24期150-151,共2页
Chinese Medicine Modern Distance Education of China
关键词
社区卫生服务中心
医疗纠纷
原因
对策
Community health service center
Medical disputes
Cause
Countermeasure
