摘要
物流服务供应链是服务供应链的一种特殊供应链,它是在提供专业物流服务的过程中形成的从功能型物流服务提供商——物流服务集成商——客户的链状供需结构,其绩效评估对于改善物流客户服务水平起着至关重要的作用。文中从物流服务供应链的内涵、物流服务供应链绩效评价指标体系和评价方法等方面对国内外相关研究进行全面回顾,进而总结出物流服务供应链绩效评价的一般思路和框架,以期为今后的深入研究提供有益借鉴。
Logistics service supply chain is a special kind of service supply chain,which is a chain structure of supply and demand formed in the process of providing professional logistics services from the functional logistics service provider - logistics services integrator - customers, its performance evaluation plays a crucial role in improving customer service level of logistics. This paper reviews relevant research at home and abroad from the connotation of logistics service supply chain, its performance evaluation index system and evaluation method, and then summarizes the general thoughts and framework of research, with the objective to provide a useful reference to further research.
出处
《物流工程与管理》
2013年第5期116-117,105,共3页
Logistics Engineering and Management
关键词
物流服务供应链
绩效评价
综述
logistics service supply chain
performance evaluation
literature review
