摘要
目前,中国酒店业员工工作满意度低、离职率高等问题严重制约了酒店业的持续、健康发展。虽然有不少国内外学者从很多维度研究了对酒店员工满意度的影响,但从领导者社会责任取向来研究对员工工作满意度的影响还相对缺乏,不利于解决酒店员工满意率偏低的问题。该研究通过对长沙地区高星级酒店员工进行问卷调查,运用因子分析、多元回归分析等方法研究了酒店领导者社会责任取向与员工工作满意度之间的关系。研究表明,工作满意度受员工对酒店领导者企业社会责任取向感知、工作报酬、工作环境和工作关系的影响,其中,工作报酬影响最大,其次为员工对领导者社会责任取向的感知、工作环境和工作关系;通过控制工作报酬、工作环境和工作关系等要素,员工对领导者法律责任取向的感知对工作满意度的正向影响最大,其次为员工对领导者经济责任取向的感知,而员工对领导者道德责任取向的感知对工作满意度影响不显著,员工对领导者慈善责任取向的感知与工作满意度不相关。这一研究结果对降低员工离职率,培养酒店社会责任氛围具有一定的参考价值。
Hotel employees＇ low level of job satisfaction and high turnover rate are major contributors to some critical issues in the hospitality industry, such as shortage of workforce and increase of labor cost. These issues have become bottlenecks of the hospitality industry＇ s sustainable development. There have been extensive studies on various determinants of hotel employees＇ job satisfaction. However, limited research has been done to examine the impacts of employees＇ perception of leaders＇ social responsibility on their job satisfaction in the context of hotel management. This study intends to bridge the gap through applying the pyramid theory of corporate social responsibility to establish the relationship between leaders＇ social responsibility and hotel employees＇ job satisfaction. A questionnaire survey was conducted among middle-level and entry-level managers and front-line employees working in upper-upscale and luxury hotels within Changsha area. Factor analysis and multiple regression analysis were used to investigate the four dimensions of corporate social responsibility and their relationship with hotel employees＇ job satisfaction. It is found that hotel employees＇ job satisfaction is related to leaders＇ social responsibility, salaries, work environment, and work relations. When salaries, work environment, and work relations are controlled, hotel employees＇ perception of leaders＇ social responsibility has a significant positive relationship with their job satisfaction. Out of the four dimensions of leaders＇ social responsibility, perceived legal obligations has the most significant positive impact on hotel employees＇ job satisfaction, followed by perceived economic obligations. Perceived ethical and discretionary obligations are not significantly related to employees＇ job satisfaction. The findings are particularly valuable to hotel executives and managers who are responsible to develop leaders＇ social responsibility strategies. This study also provides insights to better und
出处
《旅游学刊》
CSSCI
2013年第3期62-72,共11页
Tourism Tribune
基金
国家社科基金项目(10BGL009)
国家旅游局基金项目(12TABZ015)
湖南师范大学青年优秀人才培养计划(2011YX07)共同资助~~
关键词
酒店员工感知
领导者社会责任取向
工作满意度
hotel employees＇ perception
leaders＇ social responsibility orientation
job satisfaction
