摘要
顾客满意度调查(CSR)是用来测量一家企业或一个行业在满足或超过顾客购买产品的期望方面所达到的程度,测量顾客满意度的过程就是顾客满意度调查。本文对满意度调查系统功能的定义和模块设计分析,数据结构以及系统接口和安全性能的设计;最好给出了具体的系统实现步骤,并定义了系统各个模块的功能以及设计。
Customer Satisfaction Research （CSR） is a measure in the degree of the achievement a business or an enterprise get in meeting or exceeding the expectations of customers when they pay for the products or the service. The process of measuring the satisfaction of customers is called Customer Satisfaction Research. This paper mainly talks about the definition of the function of the customer satisfaction survey system, as well as the analysis to the module design, then, it goes into the data structure, interface and the security design of the system. At last, it illustrates the detailed steps to make the program come true, by representing the functions and cases of design of every module.
关键词
顾客满意度
调查
设计
customer satisfaction research
investigation
design
