摘要
指出咨询知识库是供用户查询知识并获取参考的服务平台,按照收录咨询案例的来源可划分为原始型、选择型、FAQ型和整合型。介绍国家科学图书馆咨询知识库的建设目标、内容组织方法、内容管理流程和系统功能框架,在对其应用效果进行评价的基础上,从更新机制、完善机制、激励机制、分析反馈机制和智能咨询等方面提出后续建设思路。
The reference knowledge base is a service platform which helps users search the knowledge and obtain the references. Ac-cording to the different sources which provide reference eases, it can be divided into four types ： the original reference cases, the select-ed reference cases, the FAQ and the integrated reference cases. Analyzing the four construction objectives for the reference knowledge base of National Science Library, this paper introduces its construction experiences, including the knowledge organization methods, the content management process and the system functions. Based on the evaluation of the application effect, the update mechanism, perfec-tion mechanism, incentive mechanism, feedback mechanism and intelligence consulting system are discussed, which contributes to the follow-up works.
出处
《图书情报工作》
CSSCI
北大核心
2012年第21期57-61,共5页
Library and Information Service
关键词
参考咨询
知识库
咨询案例
咨询知识库
reference service ,knowledge base, reference case, reference knowledge base
