摘要
文章区分参考咨询与非参考咨询,认为高校图书馆以非参考咨询为主要服务内容,主因是缺乏读者意识、忽视读者需求。为了使参考咨询服务更具参考性,图书馆应在服务内容与服务呈现方式上强化读者针对性,改进服务环境与策略,提升服务质量和水平。
The article distinguished between the reference service and the non-reference service,and based on the survey,it concluded that our university libraries are mainly with the non-reference service.Lacking of readers＇ consciousness and ignoring of the readers＇demand are the most important reasons to cause this situation.So in order to make the reference service more ＂referencing＂,the library should strengthen the readers＇pertinence on the content and the way of service,and constantly improve the service environment and strategy to promote the quality and level of the service.
出处
《图书馆论坛》
CSSCI
北大核心
2012年第6期142-145,130,共5页
Library Tribune
关键词
高校图书馆
参考咨询服务
非参考咨询
对策
university library
reference service
non-referencing
countermeasures
