5Richard Oliver.Where is Consumer Loyalty[J].Joumal of Mar- keting, 1999,63(Special Issue 1999) :33 - 44. 被引量：1
6Srinivasan S S,Anderson R,Ponnavoiu K . Customer Loyalty in E-commerce :An Exploration of Its Antecedents and Consequences[J]. Journal of Retailing ,2002,78(1):41 - 50. 被引量：1
7Namjae Cho,Sanghyuk Park . Development of Electronic Commerce User- consumer Satisfaction Index(ECUSI)for Intemet Shopping[J].Industrial Management and Data Systems,2001,101(8):400 - 405. 被引量：1
