摘要
流通服务是图书馆接待读者的第一"窗口",工作人员只有注重每一个工作细节,包括语言细节、非语言细节、环境细节,才能提高流通服务的质量。
Circulation service is the first window where library receives the readers,and the librarians,who pay attention to every work detail including the languish detail,non-verbal detail and environmental detail,can improve the quality of circulation service.
出处
《科技情报开发与经济》
2009年第31期10-12,共3页
Sci-Tech Information Development & Economy
关键词
高校图书馆
读者工作
流通服务
university library
service for readers
circulation service
