摘要
在通讯、网络技术飞速发展的今天,人们获取信息的方式日趋多元化,图书馆信息服务的竞争越来越激烈,读者对图书馆服务的要求也越来越高,其关注的焦点越来越集中在图书馆服务过程的细节。现代图书馆为了迎接挑战,有效提升自身服务竞争力,除了要进行战略创新外,更重要的是服务细节的创新,对服务的精细化管理是图书馆提高服务质量和读者满意度的关键。
Nowadays with the rapid development of communication networks technology and the much more diversified ways people receiving the information, the competition of information service of library becomes more and more serious. In this circumstances the readers whose demand on the library service much higher and focus on the details in the process of receiving the library service. Therefore, this paper proposes that library need not only implement the strategy innovation, but also improves the innovation of service details in order to face the challenge and enhance its own service competitiveness effectively. And the service accuracy management is the key to increase the service quality and readers satisfaction.
出处
《图书与情报》
CSSCI
北大核心
2009年第3期27-30,共4页
Library & Information
基金
温州大学2008~2009年支持课题"服务营销在高校图书馆服务中的应用"(立项号:2007S032)研究成果之一
关键词
图书馆
精细化
管理
满意度
library
accuracy
management
satisfaction
