1[1]Woodruff RB. Customer Value: The Next Source for Competitive Advantage. Journal of the Academy of Marketing Science, 1997, 25 (2): 139-153. 被引量：1
2[2]Ravald A, Gronroos C. The Value Concept and Relationship Marketing. European Journal of Marketing, 1996,30 (2): 19-30. 被引量：1
3[3]Michael Meltzer. Segment Your Customers Based On Profitability. BBT Consultancy, 2000, 2, 18. 1996, 3(2). 被引量：1
4[4]Wikstrom S. Value Creation by Company-Consumer Interaction. Journal of Marketing Management, 1996, (12):359 - 374. 被引量：1
5[5]Tzokas N, Saren M. Building Relationship Platforms In Consumer Markets: A Value Chain Approach. Journal of Strategic Marketing. 1997, 5 (2): 105- 120. 被引量：1
