摘要
在制定综合评价指标体系时，很难使各指标完全独立，传统的评价方法显得无能为力．从由模糊数学发展起来的λ模糊测度与Choquet模糊积分入手，在充分分析的基础上给出了基于模糊积分的客户满意度综合评价通用算法，并借助JAVA语言进行了描述．
When making a comprehensive evaluation system,it is difficult to make every index completely independent,so traditional evaluation methodsE1-43 will fail. Starting with the 2 fuzzy measure and the Choquet fuzzy integral arising from fuzzy mathematics, a general algorithm for comprehensive evaluation of customer＇s satisfaction is given here and described in JAVA.
出处
《甘肃科学学报》
2009年第1期101-104,共4页
Journal of Gansu Sciences
