摘要
应用agent理论和技术,构建了银行排队系统仿真模型。将顾客、队列、服务台抽象为不同的agent,通过顾客agent、队列agent、服务台agent、管理agent之间的交互仿真银行排队现象。提出了一种服务台业务类型的动态调整算法,并采用Re-past平台进行了实现。实验和分析表明,模型可以真实地模拟银行业务窗口排队现象,对减少顾客等待时间、提高银行服务效率有借鉴作用。
Applying the theory and technology of agent, a simulation model of bank queuing system was developed. The customer, queue and server were abstracted as different agents. The situation of bank queuing was simulated through the interaction among agents. An algorithm for adjusting the type of servers dynamically was proposed. And the research model selects the Repast platform. The experiment and analysis show that the system can simulate the situation of bank queuing actually , and it can supply references to reduce the waiting time of customer and improve the work efficiency in bank .
出处
《计算机仿真》
CSCD
2008年第12期277-280,共4页
Computer Simulation
基金
国家自然科学(60573169).
关键词
智能代理仿真
排队模型
调度算法
模型实验
Agent simulation
Queuing model
Scheduling algorithm
Model experiment
