摘要
LibQUAL+TM是一种以用户知觉体验为中心的图书馆服务质量评价模型。嘉兴职业技术学院图书馆在参考此模型的基础上,开展了一次面向学生读者群的服务质量问卷调查,对图书馆各项服务的相对感受满意度进行测度。结果显示,图书馆各项服务的读者满意度均处于偏低水平。如何在有限的资源条件下实现读者满意度最大化,是图书馆一直努力的目标。在测度各项服务的读者关注度后,针对关注度位于前9位的各项服务提出提高服务质量的措施。
LibQUAL ＋^TM is the library services quality evaluation model which takes users＇ perceptible experience as the focus. Based on this model, The Library of Jiaxing Vocational and Technical College carries out a student-oriented survey of services quality with questionnaire to measure relative satisfaction feelings for all the library services. The result shows that the readers＇ satisfaction of library services is at a low level. To maximize satisfaction of readers under the conditions of limited resources is the goal of the library. After measuring the readers＇ attention to the services, the paper proposes measures for improving services quality against the former nine services which are mostly paid attention to.
出处
《图书馆建设》
CSSCI
北大核心
2008年第11期73-76,共4页
Library Development
基金
嘉兴职业技术学院科研项目
项目编号:200628。
